Shipping policy

DOWRS Shipping Policy

Thank you for choosing DOWRS for your luxury door needs! We take pride in delivering exceptional products with attention to detail. Below are the specifics of our shipping policy:

Processing Time

  • Each DOWRS door is meticulously crafted to meet our luxury standards. As such, processing time for orders typically takes 7-14 business days.
  • Orders placed on weekends or holidays will be processed the next business day.
  • Once your order is processed, you will receive a shipping confirmation email with tracking details.

Free Shipping

  • Free Shipping is available on all orders within the United States and selected international locations.
  • This covers all standard shipping costs. For international shipments, any applicable duties or taxes are the responsibility of the customer.

Estimated Delivery Time

  • Due to the customized nature of our luxury doors and our dedication to quality, estimated delivery time is around 3 months from the order confirmation.
  • We take great care in ensuring your door arrives in perfect condition, and this timeline reflects the attention to detail involved in production and shipping.
  • International orders may experience longer delivery times depending on the destination.

Shipping Methods

  • We ship via trusted carriers such as FedEx, UPS, and other specialized freight services.
  • Delivery times may vary depending on your location and the size of the door, but we will keep you informed every step of the way.

Order Tracking

  • You will receive a tracking number once your order has been shipped. This can be used to monitor your delivery status.
  • Please note, due to the size and nature of our products, shipping updates may be less frequent than with smaller items. However, we will ensure you are notified as soon as your door is in transit.

Lost or Damaged Packages

  • We take extra precautions to ensure that your luxury door arrives safely, but in the unlikely event that your order is lost or damaged during shipping, please contact us within 7 days of delivery.
  • We will work with the carrier to resolve the issue and ensure your product is replaced or repaired.

Address Changes

  • Please double-check your shipping address during checkout. Once an order has been processed, we are unable to make changes to the delivery address.
  • If you notice an error in the address after placing the order, please contact us immediately and we will do our best to assist.

Returns and Exchanges

  • Due to the custom nature of our luxury doors, returns and exchanges are typically not accepted unless there is a manufacturing defect or damage during shipping.
  • Please review our Returns & Exchanges Policy for more information on how we handle specific cases.

Thank you for choosing DOWRS. We are committed to providing you with the finest luxury doors, and we appreciate your patience during the shipping process. If you have any questions or concerns, please don’t hesitate to reach out to our customer support team.